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Unlocking Efficiency and Growth: Benefits of Outsourcing Customer Service and Administrative Support for the Insurance Industry

November 9, 2022

IT service support agent taking notes while talking with customer during online phone call at help desk office.

Can outsourcing help the insurance sector? Let’s delve deeper. 

The insurance industry is undergoing significant transformations due to stringent regulatory norms and evolving market drivers, resulting in business operational challenges. These challenges include establishing a competitive pricing model and improving turnover ratios.  To address these issues successfully, insurance companies must streamline back-office operations, minimize operating costs, and prioritize customer experience.

“Business process outsourcing represents a strategic opportunity for insurance companies seeking growth and profitability. It creates a foundation for reducing costs and paving the way for future expansion.”

Insurance companies can reap numerous benefits by outsourcing various aspects of their operations, from customer service support, underwriting, claims handling, policy servicing, and other administrative supportive functions. iManager Hub offers a comprehensive range of customer service, transaction processing, invoicing, and data entry services.

Challenges Faced by Insurance Companies

PricewaterhouseCoopers’ 2019 annual report on the insurance industry identifies several challenges, including the need to enhance customer experience, adapt to changing regulations, and reduce operating costs to maintain competitiveness.

To simultaneously improve performance, boost productivity, and cut costs, many companies are turning to innovative solutions like business process outsourcing.

Tasks and Processes Ideal for Outsourcing:

Call Center Services. Outsourcing call center services enables insurance companies to provide personalized and instant customer support. This allows in-house personnel to focus on utilizing their expertise while external teams handle routine customer care tasks.

Data Processing Services. Critical functions like data processing, including accurate data entry from client paperwork and business transactions, can be successfully outsourced. Noon Dalton offers various general, administrative, and data entry services to support every aspect of insurance businesses.

Data Mining Services. Outsourcing data mining helps identify patterns in customer data, enhancing decision-making capabilities. This can aid in predicting risk factors, customer-level analysis, sales and marketing insights, financial analysis, and more.

Underwriting Services. Outsourcing underwriting is crucial for launching new products, especially when financial constraints hinder in-house training efforts.

Advantages of Business Process Outsourcing

Reducing Operating Expenditures: Outsourcing certain functions leads to substantial cost savings, including training expenses, benefits, and office space costs.

Improved Reporting, Compliance Management, and Regulations: Outsourcing providers assist in updating customer-facing documents, completing data entry and mining tasks, and handling administrative and reporting duties, freeing up internal staff for profit-focused processes.

Flexibility and Scalability: Delegating non-core tasks to outsourcing providers allows insurance companies to adapt to market conditions. Unlike full-time employees, outsourcing allows scalable services as needed.

Optimum Use of Manpower: By outsourcing routine tasks, internal staff can concentrate on core business competencies, fostering growth and expansion.

In conclusion, business process outsourcing enables insurance companies to streamline back-end operations effectively, maximize sales and revenue, and reduce overall capital expenditures. If your company is experiencing high growth or time constraints, consider reaching out to iManager Hub, a leader in remote team services with expertise in customer service, administration, operations, research, recruitment, and more.


Contact us and let us discuss your business goals.