WHAT DOES OUTSOURCING CUSTOMER SERVICE IN INSURANCE MEAN?
Customer service is a fundamental aspect of the insurance industry. It requires responding to queries, providing support, and determining issues and problems clients might experience. The benefits of hiring external customer service in insurance include reduced costs, increased efficiency, access to industry experts, and a focus on the company’s essential duties.
Outsourcing companies use advanced technologies and automation, resulting in faster turnaround time and boosting efficiency and customer satisfaction. Moreover, insurance companies can save costs when they hire an outsourcing provider specializing in customer service support.
IMPORTANCE OF OUTSOURCING CUSTOMER SERVICE IN INSURANCE INDUSTRY
Customer service can undoubtedly bring more sales to your company. The XM Institute, 2020 Insight Report, states that 89% of businesses that provide “significantly above average” customer experience outperform their rivals financially.
According to PWC’s research, 86% of consumers are willing to pay more for a superior experience. One positive customer experience might convince customers to repeat a transaction with a company, while one unpleasant service may make them switch to your rival.
Based on 2018 PwC research titled “Future of Customer Experience Survey,” 32% of all customers worldwide said they would stop doing business with a brand they adored after just one negative encounter.
The benefits of outsourcing customer service in insurance are below. This guide will help business owners better understand the importance of customer service and gain a competitive advantage in the market.
Increased Efficiency
Faster response time is guaranteed when the outsourcing company handles customer service, resulting in increased customer satisfaction.
Maintaining Competitive Advantage
Providing excellent customer service and meeting client expectations can give your company a competitive edge.
Access To skilled professionals
Access to these industry experts is crucial to your business since they are the frontline of companies’ relationships with clients. Additionally, they can provide valuable insights into customer needs to help companies improve their services.
Reduced Costs
Outsourcing can save costs by allowing businesses to access countries with lower labor costs. Businesses can also save infrastructure costs (office space, software, hardware, etc.) when outsourcing.
Focus On Core Tasks
When outsourcing customer service in insurance, you can focus on your business’s key projects and functions.
Flexibility
Outsourcing can assist insurance companies when seasonal surges in customer queries and changes in demand arise. It is also easy to scale operations in the company when needed.
Improved Language Barriers
Since outsourcing companies provide multilingual support and are fluent in some languages, this benefits insurance companies catering to global customers.
IMH PROVIDES EXCEPTIONAL CUSTOMER SERVICE FOR YOUR INSURANCE BUSINESS
Do you need assistance with outsourcing your insurance customer service? iManager Hub guarantees clients a top-notch and cost-effective insurance BPO experience. Our expertise in this field will ensure your needs are met throughout the process.
As a leading provider of call center services, we pride ourselves on offering only the highest-quality outsourcing services. We offer a wide variety of quality outsourced business solutions.
Contact us and let us discuss your business goals.